This document describes step-by-step how to configure Outlook Express to check your e-mail account at Vectro. It is assumed that you already have Outlook Express installed on your computer.
Step 1: Open Outlook Express. Once the program has loaded, click the 'Tools' menu at the top and pull down the menu, then select 'Accounts...' from the list. This will open the 'Internet Accounts' menu.
Step 2: This is the 'Internet Accounts' menu. Click the 'Add' button at the upper right of the window to open the list of options and select 'Mail...' from the list.
Step 3: Enter your name in the text field next to where it says 'Display name:'. This will show up in all of the e-mails you send. When you are finished, click the 'Next >' button at the lower right of the window.
Step 4: Enter your e-mail address in the text field next to where it says 'E-Mail address:' by replacing 'youraccount@yourdomain.com' with the e-mail address for which you are setting up this account. This should be an address on the domain name (.com name) that you have registered to go along with your account at Vectro. When you have finished, click the button at the bottom right that says 'Next >' and you will be brought to the next screen.
NOTE: The e-mail address you enter needs to be set up before you can configure Thunderbird to retrieve e-mail. If you are not sure what settings to use please email support@vectro.com or call us.
Step 5: Where it says 'Incoming mail (POP3, IMAP, or HTTP) server:' replace mail.yourdomain.com with the mail server for your account. If your domain name is example.com your mail server is mail.example.com
Where it says 'Outgoing mail (SMTP) server:' replace mail.yourdomain.com with the mail server for your account (the same as you did for the incoming server). If your domain name is example.com your mail server is mail.example.com
When you are finished, click the 'Next >' button at the lower right of the window.
Step 6: Where it says 'Account name:' replace youraccount@yourdomain.com with the full e-mail address of the account you are setting up (exactly like you did in step 4). If your e-mail address is bob@example.com your Account name is also bob@example.com.
Where it says 'Password:' enter the password you chose when you created this e-mail account.
Where it says 'Remember Password', leave the box next to it checked if you want Outlook Express to remember your password so you do not have to enter it each time you download your e-mail. You may un-check this box if you do not wish to have Outlook Express remember your password.
When you are finished, click the 'Next >' button at the lower right of the window.
Step 7: Click the finished button at the bottom right of the window and you will be brought back to the 'Internet Accounts' menu. Proceed to the next step in these instructions.
Step 8: Select the 'Mail' tab at the top of the window. Find the e-mail account you just set up in the list and click it once with your mouse to highlight it. With the account highlighted, click the properties button at the right of the window. This will open the properties for this account where you will need to configure a few more settings for your outgoing e-mail to work properly.
Step 9: Click the 'Servers' tab at the top of this window. Do not click anything else until you move on to step 10.
Step 10: Check the box to the left of where it says 'My server requires authentication'. Be careful not to check or click any other options until you move on to step 11.
Step 11: Click the button that says 'Settings...'. This button is located to the right of where it says 'My server requires authentication'. Your outgoing mail server properties will now open in a new window.
Step 12: Where it says 'Account name:' replace youraccount@yourdomain.com with the e-mail account you are setting up. Where it says 'Password:' enter the same password you chose when you set up this e-mail account. (HINT: This is the same password you entered in step 6). When you are finished click the 'OK' button at the bottom right of the window and you will be brought back to the properties window.
Step 13: Click the 'OK' button at the bottom of this window to close it. You will be brought back to the 'Internet Accounts' window.
Step 14: Click the 'Close' button at the bottom right to close this window and you are finished and ready to download and send e-mail.
If you have configured your e-email account in Outlook Express but you find that you are still unable to access your e-mail contact us by e-mailing support@vectro.com from another account or call us and we will walk you through it over the phone.
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